Refund and Returns Policy

For returns, reach out to customer service for the Chinese return address. Please note that we only accept returns within a maximum of 15 days after delivery.
Note: Shipping fees for returns are the customer’s responsibility.

If the size or product you received is incorrect, we can reship or issue a refund. We offer free returns for such cases.

Please note, we do not accept claims for a damaged shoe box. However, if the product itself has a weight discrepancy, we offer options for a refund or a reshipment.

For the return address, please connect with us via Live Chat or email us at return@basereps.com. Remember, return shipping fees are your responsibility.

Connect with us for support via Live Chat, email, or WhatsApp.

In case you’ve returned an item to an incorrect address, please contact the post office to address the issue. If the returned item is not received by us, we are unable to offer a refund or exchange.

Orders can be cancelled within 48 hours of placement. If this period has passed and the order is being processed, it might be too late to cancel. However, we encourage you to contact our support team for further assistance.

Absolutely, you are welcome to pre-order an item that is currently sold out.

Yes, refunds are available prior to your order being shipped, or after you have returned the item. Please note, orders that have been shipped cannot be canceled or refunded.

Refunds are processed using the same payment method you used to place the order. This includes PayPal, Credit Card, Wise, USDT, BTC, ETHER, and PerfectMoney. Your refund will be issued through the corresponding payment channel.